10 Day Returns

RETURN AND EXCHANGE POLICY

To ensure you have enough time to consider your purchase, Diamandel offers a ten (10) day return and exchange guarantee. Customers may return any item other than custom or special ordered items within 10 days from the original date of shipment of the merchandise for a full refund or exchange.

In the event that a customer decides to exchange an item, the exchange must be made within the 10 day return and exchange period from the date of receipt. The exchange of an item does not extend the original return and exchange policy and the customer should be fully aware that any such right to return or exchange any item under our 10 day return policy will expire after the 10th day of the date of the original shipment.

The merchandise must be in new, unused and unworn condition and be accompanied by the original sales receipt, appraisal and accompanying grading reports. Any promotional item such as a free gift with the purchase of additional items must also be returned in the same condition described above. Diamandel will not accept any item for return unless all of the following procedures and conditions are met.

If you need to return any item to Diamandel, simply follow these few simple steps:

1. Firstly, you will need to call Diamandel at 800-291-3580 or 225-291-3580 and request a return merchandise authorization number. No returns will be accepted unless the package clearly shows a valid return authorization number. Once you have received your RMA#, please address your package in the following manner:

RMA# X-XXXX
D-DEL
4531 Durham Place Suite D
Baton Rouge,
LA 70816

2. Send your domestic package via the United States Postal Service Registered Mail. Please be sure to fully insure any package as we cannot be responsible for loss or damage while the merchandise is in transit to us. Please be aware that this is the only method of return we will accept and it must be delivered and received in our offices within the stated 10 day return window. Any items received after the 10 day return window will be refused delivery. Shipments via FedEx, United Parcel Service or any other carrier other than the Unites States Postal Service will be refused delivery.

The return shipping requirements for international orders vary by country. Please be aware that customs duties, taxes, VAT, etc., are not refundable from Diamandel. Diamandel collects and pays these fees on your behalf to the appropriate governmental authorities and it remains your sole responsibility to apply for a refund of these items directly with the authority in the country of delivery. Diamandel cannot be held responsible for your inability to obtain said refund. If you have any doubts, you should check with the tax authority in the country of delivery. Please email Service@Diamandel.com for your specific shipping instructions.

3. When the item is received, it will be inspected by our quality control department. Please note that any item that has signs of wear, is custom engraved or that has been altered in any way other than by Diamandel cannot be returned under any circumstances. We cannot be responsible for any item until it is received at our offices. Please be aware that custom orders are non-refundable.

4. Once your return has been accepted in good & satisfactory condition, a credit will be issued to those who have paid by credit card or a check issued and mailed via USPS to those who have paid by wire transfer. Please allow 5 business days from the date of receipt for us to process your credit. Diamandel cannot be held responsible for any delay due to mail delivery.